Do you offer refunds?

Yes, ShopXray offers a straightforward refund policy because we want you to be completely satisfied with your purchase.

Refund terms:

• Contact us within 7 days of your purchase or renewal for a full refund

• Refunds are processed back to your original payment method

• Processing typically takes 5-10 business days depending on your bank

• No questions asked — if ShopXray isn't the right fit, we'll refund you

How to request a refund:

• Email our support team through the Contact page

• Include your account email address

• We'll process your refund promptly

After a refund:

• Your account reverts to a free account

• Your tracked stores are paused (not deleted)

• Historical data is preserved

Cancellation (without refund):

If you simply want to stop your subscription without requesting a refund for the current cycle, you can cancel from your Account Settings. You'll retain access to paid features until the end of your current billing period, then revert to a free account.